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We offer multiple payment methods for your convenience, including bank transfer, PayPal, Wise and payoneer payments. Payment details and instructions will be provided upon signing up for our services.
Our pricing is transparent with no hidden fees. However, specific tasks that require special tools or subscriptions not included in our standard offerings may incur additional costs, which will be communicated to you in advance.
Yes, you can cancel or modify your service plan at any time. Please provide us with a 30-day notice for cancellations or changes to ensure a smooth transition and to avoid any billing issues.
Unused hours do not roll over to the following month. We recommend using your allocated hours within the month. If you have specific needs or issues, please contact us to discuss potential solutions.
We take confidentiality and data security very seriously. All our virtual assistants sign non-disclosure agreements (NDAs), and we use secure communication and data storage methods to protect your sensitive information.
We use encrypted communication channels and secure data storage solutions to ensure your data is protected at all times. Our virtual assistants are trained to handle sensitive information with the utmost care and confidentiality.
Yes, you can specify the level of access you want to grant to your virtual assistant. We will work with you to ensure they have the appropriate permissions to complete their tasks without compromising security.
In the unlikely event of a breach, we have protocols in place to address the issue immediately. We will inform you of the breach, take steps to mitigate any damage, and review our security measures to prevent future occurrences.
We use tracking software to ensure productivity and manage time effectively. This helps us provide accurate billing and performance reports. We ensure that any tracking is done with respect for privacy and is compliant with relevant regulations. If you have specific concerns or preferences, please let us know.
Our virtual assistants are skilled in a wide range of tasks, including administrative support, social media management, email marketing, content creation, graphic design and more. If you have specific needs, feel free to discuss them with us.
Yes, you will have direct communication with your assigned virtual assistant through our project management tools.
We have a rigorous selection process for our virtual assistants, ensuring they are highly skilled and experienced. We also provide ongoing training and support to maintain high-quality standards. Additionally, we monitor performance and gather feedback to continually improve our services.
We carefully match virtual assistants to clients based on their skills, experience and the specific requirements of your project. Our goal is to ensure a perfect fit to maximize productivity and satisfaction.
Yes, we can train our virtual assistants on specific tasks and general software tools. For tools that are unique to your company or that require specialized knowledge, it is the client’s responsibility to provide training or access to relevant training materials. We will collaborate with you to ensure our team is familiar with your company’s specific tools and processes, but the primary responsibility for tool-specific training rests with the client.